JOB AT MTN NIGERIA

MTN is recruiting for Customer Care Representative (Technical Helpdesk). Working in the Customer Relations Department and reporting to the Technical Helpdesk Team Lead, the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry. Candidates will have extended work hours including shifts and weekends. The main responsibilities include: Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard Follow through on customer queries ensuring prompt resolution and feedback Escalate and route customer issues to the relevant process operators Perform necessary system transactions related to customer request Deadline is 26th August 2008. CLICK HERE TO APPLY ONLINE